Security & Endpoint Computing Administrator

Kaufman & Canoles is seeking a qualified Security & Endpoint Computing Administrator for our Norfolk office. The Security & Endpoint Computing Administrator maintains the Firm’s technology hardware fleet and other assets including but not limited to: data, software, hardware, processes, and culture. Technology hardware fleet and other assets will be protected by proper focus on the three principle tenets of security: confidentiality, integrity, availability. The Security & Endpoint Computing Administrator will define processes and will work with IT Management to establish and enact protocols and processes ensuring high standards of user experience and security for Firm and client data. The Security & Endpoint Computing Administrator will be responsible for development and maintenance of gold-standard image, deployment of packages and updates to address security problems and vulnerabilities.

RESPONSIBILITIES:

Endpoint Management

  • Responsible for overall design, maintenance and implementation of the Firm’s computer network, specifically the end user devices (computers, mobile data devices, remote access tools).
  • Reviews network functioning, procedures and documentation.
  • Designs and implements Firms equipment naming conventions among network enabled equipment.
  • Identifies and plans future system and infrastructure application upgrades, migrations and deployments.
  • Assists in resolving networking problems and answers technical questions.
  • Performs ongoing reviews on network security and performance.
  • Participates in long range planning and disaster recovery.
  • Establishes procedures for maintaining reasonable goals for service delivery including rapid response time and quality of work.
  • Knows and understands end user equipment (computers and mobile data devices) Cisco equipment, Microsoft Exchange, Microsoft Server technology, SQL, Backup software and routines, existing and emerging LAN, WLAN and WAN technologies, Citrix.
  • Supports LAN and WAN needs of user base, including remote and mobile users.
  • Readies and implements whole-network changes through change management processes.
  • Coordinates and participates in 24 x 7 response to any issues related to network operability in order to keep critical systems running or to minimize down-time.

Security Administration

  • Monitors network for activities that may be considered a risk to the Firm’s technical environment or data contained therein.
  • Establishes plan to maintain availability of systems at satisfactory levels ongoing.
  • Works with Help Desk Manager and CIO and other management to establish and enforce policies and procedures in the areas of network access, remote connectivity, use of Firm-owned and user-owned equipment, and the use of technology resources.
  • Responsible for monitoring standard user access and superuser access to Firm’s technical resources.
  • Establishes and maintains reports and reporting processes for superuser network access.
  • Implements, maintains and monitors security and system performance tools supporting confidentiality, integrity, and availability of Firm’s resources.

Technology Services Support Center

  • Fills in for Help Desk Manager as needed to maintain coverage.
  • Answers Support Center phones, providing support to the user base on a timely basis.
  • Effectively conveys technical instructions to non-technical users.
  • Log problems into the ticket management system from live calls, the email, and voice mail systems.
  • Maintains current knowledge of standard supported technology.
  • Proactively seeks information to increase knowledge with the assistance of other Support Center Technicians and User Services Manager.
  • Identifies the nature of user problems, any loss of service, their impact to the user and the user’s expectations/needs for a resolution.
  • Reports any complex situations to the appropriate Technology Services Manager.
  • Suggests ideas for improving the user relationship. Recognize changing user needs and suggest appropriate action.
  • Assists in the maintenance of Support Center documentation and ticket management system. Verify accuracy and completeness of documentation.

QUALIFICATIONS:

  • Strong negotiation and analytic skills. Ability to use full and complete information to negotiate best arrangement. Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.
  • Proven ability to communicate in a professional manner with external and internal clients at all level.
  • Strong written, verbal, active listening and telephone communication skills.
  • Detail oriented. Ability to plan, organize, prioritize and multi-task and to work with minimum supervision.
  • Proven ability to meet deadlines.
  • Basic math skills (addition, subtraction, multiplication, division, percentages).
  • Proven computer skills. Ability to manage databases, track and file related documentation, prepare and run computer-generated reports.
  • Maintain client confidence and protect firm and clients by keeping collection information confidential.
  • Commitment to professionalism, integrity, and quality of service.
  • Associate’s Degree in computer science; Bachelor’s Degree preferred.
  • Five (5) or more years of progressive experience with technology solutions/applications and processes.
  • Five (5) or more years’ experience in Windows Server, Active Directory 200-2008, Windows XP and IP Networks.
  • MCSE, MCSA, A+ Certifications and other certificates a plus.
  • Excellent customer and interdepartmental relationship skills.
  • Experience in Web technologies; application environments.
  • Ability to work in fast-paced, deadline driven environment.
  • Legal experience a plus.

BENEFITS:

We offer competitive salary and a comprehensive benefit package. Benefits include: medical, dental, life insurance, 401(k)/profit sharing, paid time off, long term and short term disability. Kaufman & Canoles is committed to equal employment opportunity (EEO) in all aspects of our employment and retention practices and decisions.

Security & Endpoint Computing Administrator